Your smile is yours forever, and we want to make it as easy as possible for you to receive the best dental care when you need it. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. For your convenience we accept Visa, MasterCard and Discover. If you have questions regarding your account, please contact us at Shenandoah Family Dentistry, phone number (540) 667-8731. Many times, a simple telephone call will clear any misunderstandings.
Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.
We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.
At Shenandoah Family Dentistry we ask that you realize that we don’t work for an insurance company. Rather we work 100% for our patients. Insurance is much different than Medical Insurance. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.
An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. However, the treatment we recommend and the fees we charge will always be based on your individual needs. As a convenience to you, we will process your insurance claims in order for you to receive the maximum benefit. This does not transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment.
CareCredit is here to help you pay for treatments and procedures your insurance doesn’t cover. We offer low minimum monthly payment options so you can get what you want, when you want it. Now you don’t have to worry about saving up for the procedures you want and need. With CareCredit, the decision’s in your hands to get what you want, when you want it.